Privacy Policy

Effective date: 2 October 2026

Entity: UNGANCO Pty Ltd | ABN 46 612 790 093

1. About this policy

UNGANCO ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website, submit an enquiry, or otherwise interact with us. This policy explains what personal information we collect, how we use and disclose it, and how you can access, correct, or make a complaint about the handling of your personal information. This policy applies to unganco.com.au and to personal information collected in the course of our business as an engineering consultancy and Asia Pacific distributor of the MentorAPM asset management platform. It does not cover asset or infrastructure data processed within MentorAPM on behalf of our clients, which is governed by the relevant client agreement.

2. What personal information we collect

We collect personal information that is reasonably necessary for our business functions, including: contact details (full name, organisation, role or title, email address, and phone number) when you submit our online enquiry form or otherwise contact us; enquiry content (the area of interest you select and any message you provide); and technical and usage information (IP address, browser and device type, pages visited, and referring pages) collected automatically through website analytics. We do not knowingly collect sensitive information through our website, and we ask that you do not include sensitive information in enquiry messages.

3. How we collect personal information

We collect personal information directly from you when you complete our Enquire form, email us, or otherwise contact us. We also collect information automatically via cookies and similar technologies when you browse our website.

4. Cookies and website analytics

Our website uses analytics tools, including Google Analytics and the LinkedIn Insight Tag, to help us understand how visitors use our site so we can improve its content and measure the effectiveness of our marketing. These tools may place cookies on your device and collect information such as your IP address, general location, device type, and browsing behaviour. Some of these providers are based overseas (see Section 6). You can control or disable cookies through your browser settings; disabling cookies may affect some website functionality but will not prevent you from contacting us. We do not run a general newsletter. If you complete our insight quiz and tick the opt-in box, we may send you occasional insight and update emails (see Section 8, Insight quiz). We only add you to a mailing list with your consent.

5. Why we collect, hold, use and disclose your personal information

We collect, hold, use, and disclose personal information to: respond to your enquiry and provide information about our services and MentorAPM; arrange and follow up on demonstrations, meetings, and proposals; manage our business relationship with clients, partners, and prospective clients; improve our website and marketing; and comply with our legal obligations. We do not sell, rent, or trade personal information to third parties for their own marketing purposes.

6. Who we disclose personal information to

We may disclose personal information to: our personnel, on a need-to-know basis, to respond to your enquiry; service providers who help us operate our website and business, including our website hosting provider, our email delivery provider (Resend), analytics providers (Google Analytics, LinkedIn), our cloud database and hosting provider (Lovable Cloud, powered by Supabase), which stores quiz and enquiry information, and our AI service provider (Lovable AI Gateway, using a Google Gemini model), which drafts a short paragraph in quiz insight emails — these providers may be located overseas, primarily in the United States, and process information on our behalf under their own privacy and security terms; and regulatory or law enforcement bodies where required or authorised by law. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it consistently with the Australian Privacy Principles.

7. Automated decision-making

Our website does not currently use automated decision-making to make decisions that significantly affect an individual's rights or interests — our enquiry form is reviewed and responded to by a person. MentorAPM's MentorLens™ tool uses AI to assess the physical condition of infrastructure assets from photographs; this is an assessment of asset condition, not a decision about an individual, and operates within the scope of our services to clients under their own agreements. If this changes, we will update this policy to explain how any such system works and how you can request a human review of a decision that affects you. Our insight quiz uses an AI language model to draft part of your insight email and an internal score to prioritise follow-up. Neither makes a decision about you without human review: a member of our team reviews every insight before it is sent and decides whether and how to follow up.

8. Insight quiz

What we collect. When you take the quiz we collect your answers (organisation type, role, size of asset base or project load, data challenges, and what is driving your timing) and how you reached the quiz (the page, referrer and any campaign tags in the link). We also keep a scrambled, one-way version of your IP address, not the address itself, to prevent abuse. If you ask for your insight by email, we collect your email address and, optionally, your name and organisation.

How we use it. We use your answers to create your insight, to understand who we can help, and to prioritise follow-up. We give each response an internal priority score based on your answers. A person at UNGANCO decides whether and how to follow up. A short paragraph in your emailed insight is written by an AI language model using your quiz answers only. It does not receive your name, email address or organisation. A member of our team reviews every insight before it is sent.

Marketing emails. Your insight email is sent because you asked for it. We only send separate marketing emails if you tick the opt-in box. Every email includes an unsubscribe link. If you unsubscribe we keep your email address on a do-not-contact list so we do not email you again. To ask for access, correction or deletion of your quiz information, email info@unganco.com.au.

Where it is stored and for how long. Quiz information is stored in a cloud database run by our service provider, which may be located overseas, and is visible only to UNGANCO staff. We keep quiz responses for 24 months and then delete or de-identify them, unless you have opted in to hear from us, in which case we keep your details until you unsubscribe.

9. Data quality and security

We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

10. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details in Section 12. We will respond within a reasonable time.

11. How to make a complaint

If you believe we have mishandled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Contact us

Email: alex.ung@unganco.com.au
Phone: 0447 148 228
Post: c/- Shauna Niland Accounting, 4 Baldwin Street, Petrie QLD 4502

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at unganco.com.au/privacy-policy.